When entering into the course contract, the student is drawn to the complaints regulations of Taalgericht. The complaints procedure can be found on the Taalgericht website.
They must then sign a statement confirming that they are aware of Taalgericht’s complaints procedure and that it can be found on the website.
Taalgericht’s staff is also informed of the complaints procedure and that they can find it on the Taalgericht’s website.
Definition of complaint
Dissatisfaction expressed by a customer or other external party with regard to the performance delivered by an employee of Taalgericht BV with his own expectations, which has not been or cannot be removed in the first contact about this.
Objective of the complaints procedure
The primary purpose of the complaints procedure is to do justice to the individual entitled to a complaint.
Submitting a complaint:
Dissatisfaction expressed by a customer or other external party about the performance delivered by a Taalgericht employee with his/her own expectations, which has not been or cannot be removed in the first contact about this.
The person who uses the services of Taalgericht
The person who is employed by, or performs work on behalf of Taalgericht for Taalgericht against whom the complaint is directed.
Investigating the complaint, resulting in an unenforceable decision on the merits of the complaint.
At the start of their work at Taalgericht, all (internal and external) employees are informed of the complaints procedure. Then they sign for the receipt.
Complaints regulations start date: 01-12-2020